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Frequently Asked Questions

About the materials used
PVC
We make the slings for our aluminium furniture with a special material made from PVC coated polyester. The material also contains a UV stabiliser to enhance the colour resistance to the effect of the sun.

Using these fabrics means our slings are strong and durable as well as mildew resistant, flame retardant and low maintenance.
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Aluminium - What are the properties of aluminium?
Aluminium is lightweight and for this reason, we have included it in our range. The aluminium is double powder-coated polyester with UV stabiliser that will provide colour fastness and prevent oxidation and ensure it gives long service and resistance to chipping.
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Marble
Our marble tables are individually hand made with quarried pieces of marble and are silicone grout finished which is resistant to water and moist.

The table structures are reinforced steel base of top and reinforced legs with aluminium finish and double power coating.
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Glass
Glass tables are toughened standard safety glass.
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Care of Fabrics
How do you clean garden room fabrics?
One of the best ways to keep your garden room fabrics looking good and to delay the need for vigorous cleaning is to hose them off on a monthly basis during the summer season with clean water. This practice will help prevent dirt from becoming deeply imbedded in the fabric and eliminate the need for more vigorous cleaning at a later date. In most environments thorough cleaning will be needed every year prior to the summer season.
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How do you clean a garden room on the frame?
Garden room fabric should be cleaned on the frame and not be washed in a machine.

  • Brush off loose dirt
  • Hose down with clean cold water
  • Prepare a cleaning solution of a mild, natural soap
       (not a detergent) in water
  • Apply the cleaning solution using a soft bristle brush
  • Allow the soap to soak in
  • Rinse thoroughly with clean cold water
  • Air dry only and never apply heat to the fabric

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    Moving parts

    A light oiling of moving parts as and when required and removal of any excess oil with tissue.
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    How do you clean cushion covers?
    We recommend removing cushion covers from the cushions for cleaning and putting them in a washing machine at the labelled temperature.
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    Will the fabrics suffer from mildew & stubborn stains?
    Our fabrics will not support the growth of mildew, but dirt on the fabric can lead to mildew growth, this makes regular cleaning important. There is no set frequency for the cleaning of the fabric, which is largely determined by the local environment and the frequency and care with which it is used.
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    Fabric Properties
    Are the fabrics you use waterproof?
    The fabrics are not waterproof but are water repellent. This means that during the manufacturing process a water repellent finish is applied to the fabric. The wear resulting from normal usage and cleaning will slowly reduce the effectiveness of this finish. If your fabric remains constantly exposed to the elements and water repellency is a factor then we suggest that you re-treat your fabrics after vigorous cleaning with a water repellent treatment or fabric guard, available from marine shops.
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    Do I need to store my furniture during the winter?
    No, our furniture can be left outdoors, uncovered, all year round.
    (Sojag Inc. Advise us That: the Marble Tables will require covering and protection from Frost due to grout cracking during heavy frost) however I have Marble in Garden for two seasons and have not experienced grout cracking, it could be the extreme cold frosts of the Canadian climate?
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    Service
    Does your furniture require assembly?
    Some pieces are supplied fully assembled whilst others will need assembly, in which case instructions are given inside each box.
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    Does your furniture carry a warranty?
    Yes, all products come with a 3 year warranty on the structure for chairs and a 1 year for cast aluminium chairs and all tables, seat slings, stitching, synthetic rattan.
    Items not manufactured by us, which includes cushions, are supplied with their respective manufacturers' warranty. To make a warranty claim please contact your point of purchase.
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    If I broke a part of my furniture or garden room could you provide replacement parts?
    Yes, we will be carrying all spare parts for all our furniture, here in the UK for three years past the point of withdrawing any of our ranges on an annual basis. There is a cost for spares out of warranty and postage costs too.
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    Do I pay for delivery?
    Our delivery is free throughout the UK mainland for all individual orders over £500.

    If you wish to place an order for goods to be delivered outside of the UK mainland, please contact us and we will notify you of the appropriate delivery charge and obtain your acceptance to such charges prior to processing your order.
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